Shipping and Delivery Policy
We deliver products Australia wide using a trusted selection of freight providers. In most cases, shipping costs within Australia are calculated in the shopping cart and will be added to the order total before checkout. If in stock, items are usually dispatched within 2 business days. Shipping times are estimated at between 2-7 business days.
Some of our goods are classed as dangerous items and will subsequently cost more to ship. We will contact you with details after receiving your order. If your order contains any dangerous items we will not process any payments until after a full shipping quote has been provided.
For shipping heavy items such as safes, we will contact you with a shipping quote after receiving your order. We will not process any payments until after a full shipping quote has been provided and agreed upon.
For shipping to international destinations, we will contact you to arrange a quote for shipping. If your order is to be shipped internationally, we will not process any payments until after a full shipping quote has been provided and agreed upon. Additionally, some of our products may be subject to export restrictions.
Domestic Shipping Costs
The following table shows our current Australia-wide shipping costs.
||AUD$15 per 10 items
||AUD$25 per item
||Custom quote required
||Custom quote required
Pricing and Online Payments
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax).
All online card payments are processed via Westpac's Payway transaction processing system. At all times your card details will be protected by industry standard 128 bit encryption. Qld Gun Exhange will not retain any card details entered into this site other than to directly submit to our secure third-party payment processing provider.
Customer Service Policy
QldGunExchange is committed to providing exceptional customer service and quality products. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or don’t perform as advertised.
Gift Vouchers and Store Credits
Gift Vouchers Terms: Valid for 12 months from date of issue. Voucher must be presents upon redemption. Not redeemable for cash or other payment types.
Store Credits: There is no time limit for store credits to be redeemed. Store credits are not redeemable for cash or any other payments types.
Lay-by Terms: Lay-bys are 8 weeks from the arrival date of goods. Minimum 25% deposit payable on order of goods & regular fortnightly payments are required. Lay-by cancelations or defaults will incur a 20% restocking fee.
QldGunExchange is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us.
QldGunExchange.com also uses Google Analytics software to collect general website usage statistics. This system may install its own set of cookies.
When purchasing from QldGunExchange.com, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard.